:root{--ink-950: #0f172a;--ink-700: #334155;--ink-500: #64748b;--ink-300: #94a3b8;--ink-200: #e2e8f0;--ink-100: #f1f5f9;--ink-50: #f5f8fc;--surface: #ffffff;--surface-tint: #f8fafc;--shadow-card: 0 1px 2px rgba(15, 23, 42, .04), 0 8px 24px -12px rgba(15, 23, 42, .08);--shadow-card-hover: 0 1px 2px rgba(15, 23, 42, .05), 0 14px 32px -14px rgba(15, 23, 42, .14);--status-new-bg: #fef3c7;--status-new-fg: #92400e;--status-open-bg: #dbeafe;--status-open-fg: #1e40af;--status-waiting-bg: #ede9fe;--status-waiting-fg: #5b21b6;--status-resolved-bg: #d1fae5;--status-resolved-fg: #065f46;--status-closed-bg: #e5e5e5;--status-closed-fg: #4b5563}*{box-sizing:border-box}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}html{-webkit-font-smoothing:antialiased}body{margin:0;font-family:var(--font-body);font-size:15px;line-height:1.55;color:var(--ink-950);min-height:100vh}.shell{max-width:1140px;margin:0 auto;padding:1.5rem 1.5rem 4rem}.hero{text-align:center;padding:1.5rem 1rem 2.5rem}.hero h1{font-family:var(--font-display);font-size:clamp(1.875rem,4vw,2.5rem);font-weight:700;letter-spacing:-.025em;margin:0 0 .5rem;color:var(--ink-950)}.hero p{margin:0 auto;max-width:36rem;color:var(--ink-500);font-size:1.0625rem}.layout{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(0,.95fr);gap:1.25rem}@media(max-width:820px){.layout{grid-template-columns:1fr}}.card{background:var(--surface);border:1px solid var(--ink-200);border-radius:16px;padding:1.5rem;box-shadow:var(--shadow-card)}.card-head{display:flex;align-items:center;justify-content:space-between;gap:.75rem;margin-bottom:1rem}.card-title{font-family:var(--font-display);font-weight:600;font-size:1.0625rem;letter-spacing:-.01em;color:var(--ink-950);margin:0}.card-sub{font-size:.8125rem;color:var(--ink-500);margin:0}.field{margin-bottom:1rem}label{display:block;font-size:.8125rem;font-weight:600;margin-bottom:.375rem;color:var(--ink-700);letter-spacing:.01em}input[type=text],textarea{width:100%;padding:.75rem .875rem;border:1px solid var(--ink-200);border-radius:10px;background:var(--surface);color:var(--ink-950);font:inherit;font-size:.9375rem;transition:border-color .12s ease,box-shadow .12s ease}input[type=text]::placeholder,textarea::placeholder{color:var(--ink-300)}input[type=text]:focus,textarea:focus{outline:none;border-color:var(--brand-light-blue);box-shadow:0 0 0 4px var(--brand-purple-ring)}textarea{min-height:130px;resize:vertical;line-height:1.5}.toggle{display:inline-flex;align-items:center;gap:.625rem;padding:.625rem .875rem;background:var(--surface-tint);border:1px solid var(--ink-200);border-radius:12px;cursor:pointer;font-size:.875rem;color:var(--ink-700);transition:border-color .12s ease,background .12s ease;user-select:none}.toggle:hover{border-color:var(--ink-300)}.toggle input{accent-color:var(--brand-orange);width:16px;height:16px}.toggle:has(input:checked){background:#f0830014;border-color:#f0830080;color:#7a4500}button.primary{font-family:var(--font-display);background:var(--brand-dark-blue);color:#fff;border:none;padding:.75rem 1.25rem;border-radius:12px;font-weight:600;font-size:.9375rem;letter-spacing:.01em;cursor:pointer;transition:transform .12s ease,box-shadow .12s ease,background .12s ease;display:inline-flex;align-items:center;gap:.5rem}button.primary:hover{background:var(--brand-purple-dark);transform:translateY(-1px);box-shadow:0 6px 18px -6px #001b3f59}button.primary:active{transform:translateY(0)}button.primary:disabled{opacity:.5;cursor:not-allowed;transform:none;box-shadow:none}.form-actions{display:flex;justify-content:space-between;align-items:center;gap:.75rem;flex-wrap:wrap}.attach-row{display:flex;flex-wrap:wrap;gap:.4rem;align-items:center;margin-top:.5rem}.attach-btn{display:inline-flex;align-items:center;gap:.4rem;padding:.4rem .7rem;border:1px dashed var(--ink-300);background:var(--surface);color:var(--ink-700);border-radius:8px;cursor:pointer;font:inherit;font-size:.8125rem;transition:border-color .12s ease,color .12s ease}.attach-btn:hover{border-color:var(--brand-light-blue);color:var(--brand-dark-blue)}.attach-btn input{display:none}.composer-attach-row{display:inline-flex;gap:.4rem;flex-wrap:wrap;align-items:center}.voice-btn.recording{border-color:#dc2626;color:#dc2626;background:#fef2f2;animation:voice-pulse 1.2s ease-in-out infinite}@keyframes voice-pulse{0%,to{box-shadow:0 0 #dc262647}50%{box-shadow:0 0 0 6px #dc262600}}.file-chip{display:inline-flex;align-items:center;gap:.4rem;padding:.3rem .55rem;background:var(--surface-tint);border:1px solid var(--ink-200);border-radius:999px;font-size:.8125rem;color:var(--ink-700);max-width:100%}.file-chip-name{max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-chip-size{color:var(--ink-500);font-size:.75rem}.file-chip-remove{background:none;border:none;padding:0;margin-left:.2rem;cursor:pointer;color:var(--ink-500);display:inline-flex;align-items:center}.file-chip-remove:hover{color:#991b1b}.chips-toolbar{width:100%;margin-top:.35rem;min-height:1.1rem}.file-chips-clear{border:none;background:none;padding:0;cursor:pointer;font:inherit;font-size:.8125rem;font-weight:600;color:#991b1b;text-decoration:underline;text-underline-offset:2px}.feedback{padding:.75rem .9375rem;border-radius:10px;margin-bottom:.875rem;font-size:.875rem;display:flex;gap:.5rem;align-items:flex-start}.feedback.ok{background:#ecfdf5;color:#065f46;border:1px solid #a7f3d0}.feedback.err{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}.identity-card{margin-bottom:1.25rem;padding:1rem 1.125rem;border-radius:12px;border:1px solid var(--ink-200);background:var(--surface);box-shadow:var(--shadow-card)}.identity-card h2{margin:0 0 .35rem;font-family:var(--font-display);font-size:.9375rem;font-weight:600;color:var(--ink-950)}.identity-card p{margin:0 0 .75rem;font-size:.8125rem;color:var(--ink-500);line-height:1.45}.identity-row{display:flex;flex-wrap:wrap;gap:.5rem;align-items:center}.identity-row input[type=email]{flex:1 1 220px;min-width:0;padding:.625rem .75rem;border:1px solid var(--ink-200);border-radius:8px;font:inherit;color:var(--ink-950);background:var(--surface)}.identity-row input[type=email]:focus{outline:none;border-color:var(--brand-light-blue);box-shadow:0 0 0 3px var(--brand-purple-ring)}.identity-signed{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:.5rem}.identity-email{font-weight:600;color:var(--brand-dark-blue);word-break:break-all}.identity-change{font-size:.8125rem;color:var(--brand-light-blue);background:none;border:none;padding:0;cursor:pointer;text-decoration:underline;font-family:inherit}.identity-dev-hint{margin-top:.5rem;font-size:.75rem;color:var(--ink-500)}.ticket-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:.625rem}.ticket-link{display:block;padding:1rem 1.125rem;border:1px solid var(--ink-200);border-radius:12px;background:var(--surface);text-decoration:none;color:inherit;transition:transform .12s ease,box-shadow .12s ease,border-color .12s ease}.ticket-link:hover{border-color:var(--ink-300);box-shadow:var(--shadow-card-hover);transform:translateY(-1px)}.ticket-row{display:flex;justify-content:space-between;align-items:flex-start;gap:1rem}.ticket-ref{font-family:ui-monospace,monospace;font-size:.8125rem;font-weight:600;color:var(--brand-dark-blue);margin-right:.35rem}.ticket-subject{font-family:var(--font-display);font-weight:600;font-size:.9375rem;color:var(--ink-950);margin:0 0 .25rem;letter-spacing:-.005em;line-height:1.35}.ticket-meta{font-size:.8125rem;color:var(--ink-500)}.status-pill{display:inline-flex;align-items:center;gap:.4rem;font-size:.75rem;font-weight:600;padding:.25rem .625rem;border-radius:999px;text-transform:lowercase;letter-spacing:.01em;white-space:nowrap;font-variant:small-caps}.status-pill:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.status-new{background:var(--status-new-bg);color:var(--status-new-fg)}.status-open{background:var(--status-open-bg);color:var(--status-open-fg)}.status-waiting_user{background:var(--status-waiting-bg);color:var(--status-waiting-fg)}.status-resolved{background:var(--status-resolved-bg);color:var(--status-resolved-fg)}.status-closed{background:var(--status-closed-bg);color:var(--status-closed-fg)}.impact-flag{display:inline-flex;align-items:center;gap:.3rem;font-size:.6875rem;font-weight:700;padding:.15rem .4rem;border-radius:4px;background:var(--brand-orange);color:#fff;text-transform:uppercase;letter-spacing:.05em;margin-left:.5rem;vertical-align:middle}.empty{padding:2rem 1rem;text-align:center;color:var(--ink-500);font-size:.875rem}.empty-icon{display:block;width:44px;height:44px;margin:0 auto .75rem;border-radius:12px;background:var(--brand-purple-soft);color:var(--brand-dark-blue);display:grid;place-items:center}.empty-title{font-family:var(--font-display);font-weight:600;color:var(--ink-700);margin:0 0 .25rem}