Call Settings: Twilio for calls, SMS, WhatsApp
One configuration page for telephony + SMS + WhatsApp Business via Twilio. One Twilio account + numbers + activation = all three channels work.
When do you use this?
Section titled “When do you use this?”- First-time setup of Twilio for your office
- Adding a new Twilio number for WhatsApp Business
- Activating call masking to protect private numbers
Two tabs
Section titled “Two tabs”| Tab | Description |
|---|---|
| Twilio Settings | Numbers + activation + masking |
| Mask Verification | Verify phone numbers for call masking |
Twilio Settings: fields
Section titled “Twilio Settings: fields”| Setting | Description | Required |
|---|---|---|
| Twilio Call Number | For outgoing + incoming calls + SMS, international format (+34 952 555 100) |
Yes |
| Twilio WhatsApp Number | Separate approved number for WhatsApp Business API | For WhatsApp |
| Active | On/off for the entire Twilio integration (calls + WhatsApp + SMS) | , |
| Mask | On = outgoing calls show the Twilio number instead of your personal mobile | , |
Configuring
Section titled “Configuring”- Settings → Company Settings → Call Settings → Twilio Settings.
- Click Configure Twilio Settings (or the edit icon).
- Enter the Twilio Call Number.
- Enter the Twilio WhatsApp Number (separate number).
- Turn Active on.
- (Optional) Turn Mask on.
- Click Save.
From now on, every team member can call, send SMS and use WhatsApp from any record.
Mask Verification: for call masking
Section titled “Mask Verification: for call masking”When Mask is on, outgoing calls show your Twilio company number to clients instead of your personal mobile. For some numbers, Twilio requires verification before they can be used as caller ID.
Mask Verification tab shows:
- Verified numbers (green checkmark)
- Numbers still to be verified
- Button to start the verification process (Twilio calls or sends an SMS with a code)
What is Twilio? A reminder
Section titled “What is Twilio? A reminder”External communication platform. Paid third-party service. Tesoro talks to Twilio for the actual connections, Twilio charges per minute/message.
Twilio charges:
- Per-minute rates for calls (varies by country)
- Per-message rates for SMS + WhatsApp
- Premium rates for WhatsApp Business templates
Tesoro does not charge extra. Check your Twilio dashboard for current prices.
Common mistakes
Section titled “Common mistakes”Twilio not active: call/message refused
Section titled “Twilio not active: call/message refused”Active is off. Or the numbers were not entered correctly. Check Settings.
Wrong country code
Section titled “Wrong country code”International format required, + + country code (+34 for Spain, +31 for the Netherlands, etc.).
WhatsApp not working
Section titled “WhatsApp not working”Besides the Twilio WhatsApp Number, your Twilio account must have an approved WhatsApp Business profile (via Twilio + Meta approval). Ask the Tesoro team whether this has been configured for you.